Insight Assistant​
Virtual Assistant development
Insight Assistant is a chatbot Development Service where we custom develop a Virtual Assistant using Microsoft’s Cognitive Services Bot Framework, to integrate real-time on-line investigation and problem solving for your day-to-day business processes.
From customer service to fault reporting to HR anonymous reporting, chatbots provide a quantum leap in Business Process Automation, problem resolution and quality of service .
How a Virtual Assistant Works
Empower users to type less and do more. Using your existing content, we build and train a simple question-and answer-bot that responds to users in a natural, conversational way. Ingesting FAQ URLs, structured documents, and product manuals, it extracts all possible question-and-answer pairs from the content. While on the phone, or in the middle of a job, having an assistant to lookup and research issues/solutions doubles staff efficiency by solving problems at their source.
Researches your Data
Our AI engine ingests your unstructured data to anticipate possible questions & answers for bot quick reference.
Natural Language CHat
The bot uses Natural Language Processing AI technology to interpret and respond to questions including slang and emotion.
Personalised Assistant
Give every user a relevant experience that improves over time. Using reinforcement-learning, it learns from a users' interactions and improves the user experience.
Easy to scale safe & secure
Built on the Azure cloud platform the bot engine includes Defence level security and handles 1 to 1000 users concurrently.
How we develop Your VIRTUAL Assistant
We integrate multiple AI engines from Microsoft’s Cognitive Services, Bot Framework, Natural Language Processing and Personalizer into a single deployable container that can either run as a managed service in the Azure cloud, or be downloaded and run on your own network. We also offer on-going support services to monitor and refine deployed assistants.
